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    • Professional Services Solutions

    Hanoi People’s Committee organized an online handing over meeting using the Solution provided by NTC

    Hanoi People’s Committee organized an online handing over meeting using the Solution provided by NTC

    NTC consecutively receives the signification of Vietnam Excellent Brand for the 3rd time

    Vietnam Excellent Brand

    Cisco TelePresence Seminar

    Cisco TelePresence Seminar

    Contact center

    NTC provides professional customer care services in the fields of Telecommunications, Banking, Security, Insurance and consumer distribution, etc. in which users can interact with customers in many ways such as Telephone, Email, Fax, Web, Chat and SMS.

    The contact centre system is well – equipped by NTC with modern devices based on IP technology at the big scale of more than 1000 agents.


     

    In order to meet the demands for Contact Center services from various groups of customers, NTC provides the following service packages:

    1. Service Rental Package

    • NTC provides customers the whole package of equipment system, call agents and technical services.
    • The system is up to the number of agents, and implemented at NTC.
    • The digit number is provided by customers
    • Transmission line is provided by NTC

    2. Call agent rental

    • NTC only provides call agents to work at customers’ office
    • The equipment system is invested by customers
    • Call agents are well – trained by NTC

    3. Content Services

    NTC provides content services in which the content is designed by NTC with the digit number 1900xxx.